Spectrum outage map update#

In our source data, wide area outages were typically reported in local and national media. The 80th percentile wide area outage was 21 hours, with some outlier events lasting as long as two days. Outages impacting entire cities or regions saw longer overall duration than localized or street-level outages. A recent example is the Rogers outage in Canada. While normally short term and localized, these issues can also cause large national outages.

Spectrum outage map update#

Software issues: Incidents where a software update or issue causes connections to go down.Fire or natural disaster: Incidents where fire or a similar natural disastor causes widespread damage to lines, fiber, and other ISP assets in the field.Down lines: Incidents where a tree or similar brings down a telephone pole, causing localized outages.Fiber cuts: Incidents where major fiber trunks are severed or damaged, causing widespread outages.The shortest outage included in our survey tied to a fiber cut was eleven hours however, some customers in that outage saw service back up as quickly as four hours. Outages fixed in under four hours were in all cases tied to either “unknown,” “unreported,” or “software” related causes.

The 4–21 hour range for outages is based on the 20th to 80th percentile of outage times across events confirmed by local or national media.īecause the majority of outages are caused by fiber cuts or similar infrastructure disruptions, the time it take Spectrum to repair service has a minimum set by the time it takes to identify the cause and conduct fiber repair (splicing) at the site. How long will Spectrum be down? Here’s what the data says. A full methodology with sample sources is available below. Statistics generated in this survey are based on reported cases across 1,107 sources including local and national media (33), online forums (98) and social media (976).